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Flexible Contract SupportA US subsidiary of a Swedish pharmaceutical equipment manufacturer was running out of time to address routine, yet important IT requests. They had a knowledgeable staff member addressing IT issues, but he had additional responsibilities that were pushing IT concerns to the end of his “To Do List”. The backlog of IT activities was becoming unacceptable. Management considered hiring additional staff, but the cost seemed disproportionate to the benefits, even for a junior level hire. DBM’s Flexible Contract Support offering was the solution. The company started with a 2 hour per week FCS plan, where a DBM engineer visits each week and addresses their prioritized list of backlogged work. Projects range from new workstation setup to sever antivirus deployment changes. The IT manager also spends time discussing potential IT operational changes with an experienced professional, getting ideas for future projects to improve the company’s efficiency where IT was concerned. As the company’s needs grow, they can increase the amount of on-site support, right up until the time it would make sense to add that full time hire. With DBM’s Flexible Contract Support, backlogs get attention without the time and expense of expanding staff. FCS also has the added benefit of an experienced, professional team for guidance as well as doing hands-on work.
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