A nationally recognized opinion research organization
was experiencing a number of problems with their IT infrastructure that were
impacting operations. Since the majority of their clients are broadcast and
print news media, the ability to meet deadlines and survey quotas are
essential to their success. But problems with performance, reliability and
technical administrative overhead distracted their limited staff from their
primary business functions and frequently left them scrambling to meet
deadlines.
DBM was able to redesign and redeploy their IT infrastructure to eliminate
the performance bottlenecks, configuration errors and reliability problems. We
also enhanced their network security. The result is the client can
run with more interviewers at the same time, collect data faster and with
complete reliability. To improve overall availability, DBM
established replication of data between the call center and
administrative servers to allow continued operations
in the event of a malfunction. IT administrative overhead
has also been significantly reduced as reliability improved.
"DBM
technical support is consistently available, insightful, and expert.
They understand our need for fast, reliable, and accurate data and
have developed a robust, cost effective system that meets our current
requirements with room for growth. DBM is there for both our short-term
emergencies and long-term development. They never fail to trouble shoot
immediate problems or research and present options for macro solutions. To top
it off their attitude is positive and professional. We would never think of
looking elsewhere for our technology support."
